Cancellation Policy for Consumers

Cancellation Policy

Right to Cancel

You have the right to cancel this agreement within fourteen days without specifying the reason.

The cancellation period is fourteen days from the date when you or a third party specified by you, not the carrier, have/has taken possession of final goods.

To exercise your right to cancel you need to notify us bicikli, Dirk Dudek, Kamillenweg 9, 73527 Schwäbisch Gmünd, Phone : +49 (0) 7171 - 80 77 79 3; Fax: +49 (0) 7171 - 77 00 14; E-Mail:, of your decision to cancel this agreement through express declaration (e.g. a letter sent by post, fax or e-mail). You may use the enclosed sample cancellation letter, which is not required.

Submitting your notice to exercise your right to cancel prior to expiration of the cancellation period will suffice in protecting your right to cancel.

Consequences of cancellation

In the event you cancel this agreement, we must return all payments we have received from you, including shipping costs (except additional costs resulting from you choosing a different delivery method than the less expensive standard delivery method offered by us) promptly and no later than fourteen days from the day we received your notice on the cancellation of this agreement. The refund will be made using the same payment method used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this refund. We can refuse the refund until we have received the returned goods or until you have submitted evidence of having returned the goods, depending on which is the earlier event.

You must promptly return or deliver the goods to us and at any rate no later than fourteen days from the day you notified us of your intent to cancel this agreement. This period is observed if you send the goods to us within the fourteen day period. You bear the direct costs of returning the goods.

You only need to pay for any depreciation of goods if this depreciation can be attributed to you handling them in a manner not necessary to inspect the properties, characteristics and functionality of the goods.

Your right to cancel expires prematurely in the following cases:

In the case of agreements to deliver sealed goods not suitable for return for reasons of protecting the health or for sanitary reasons if their seal was removed after delivery, and in the case of agreements to deliver goods if these were upon delivery combined with other goods inseparably due to their nature.

Sample Cancellation Form

(If you wish to cancel the agreement you may use the following or similar clear wording):

— To bicikli, Dirk Dudek, Kamillenweg 9, 73527 Schwäbisch Gmünd, Fax: +49 (0) 7171 - 77 00 14; E-Mail:

— I/we (*) hereby cancel the agreement concluded by me/us (*) for the purchase of the following goods (*)/ rendering the following services (*)

— Ordered on (*)/received on (*)

— Consumer name(s)

— Consumer address

— Consumer signature (for paper notification only)

— Date


(*) please strike the inapplicable.